Shipping policy

Where we ship

We ship to addresses in the United States only.

What it costs

Standard shipping is $4.95. It is free on orders of $75 or more.

How long it takes

Each puzzle is printed for you. Printing takes 2 to 5 business days. Shipping then takes 3 to 4 business days. So plan on about 5 to 9 business days in total. These are estimates, not promises.

Christmas

Order by Thursday, December 10, for delivery before Christmas with standard shipping. This date comes from our print partner's 2026 holiday schedule. Orders placed later may arrive after Christmas.

Tracking

When your order ships, we email you a tracking number. If you order more than one puzzle, they may arrive in separate parcels.

Address

Please check your address at checkout. If it is wrong, email us right away. Once an order has shipped, we cannot change the address.

Lost or damaged parcels

If your parcel is lost or arrives damaged, email us at support@americanstoryco.com within 30 days after your order date. We send a new one or refund you.

Taxes and duties

Your puzzle is printed and shipped inside the US, so there are no import fees. Sales tax, where it applies, is shown at checkout.