Refund policy

30-day money-back guarantee

If you are not happy with your puzzle, email us at support@americanstoryco.com within 30 days after it arrives. Add your order number and tell us what was wrong. We refund you. You do not need to send the puzzle back.

Damaged, misprinted or missing pieces

Email us within 30 days after it arrives, with your order number and a photo. We send you a new puzzle for free, or refund you. You choose.

Bought the Complete Set?

The guarantee covers each puzzle. For one puzzle from the set, we refund $39.67 (the set price divided by 3).

Your refund

We refund you within 10 business days after your email. The money goes back to the card or account you paid with. Your bank may take a few more days to show it.

Cancel an order

Each puzzle is printed for you, so write to us as soon as you can. If it has not gone to print yet, we cancel it and refund you in full. If it has, the 30-day guarantee above still covers you.

Questions

Email us at support@americanstoryco.com.